Sam's Slants: Risk Management Blog
An eclectic blog covering a variety of technology-based topics like the paradigm shift in managing vendor related and security risks in today's business environment. Includes Software Escrow, SaaS (Software as a Service or Cloud Computing) Escrow, Acitve Escrow (Real-time), Verification/Validation, Security Testing and more.
August 16, 2010
Software as a Service
by Samuel J. Sweet, Senior Manager, Strategic Client Services
Having found its niche in the marketplace where your Software as a Service (SaaS) solution attracts customers, your management team now wants to increase revenue. As with any investment in a critical solution, obtaining a client/prospect’s commitment to increased expenditures hinges not just on the budgetary aspect but also on their understanding of the solution’s security and continuity strategy. Shifting to a SaaS solution makes entities dependent on the execution of their vendors to ensure uninterrupted, effective operations. Coupling a proven security and continuity (fail-over) strategy (Certitude) with your SaaS offering attracts prospects and ensures client loyalty as they look to outsource more than just non-core functions and processes. Organizations failing to address the Customer Satisfaction Concerns dynamic (Convenience, Criticality, Cost, Complexity, Conformance, and Certitude) may see their revenue streams adversely affected.
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September 7, 2010
Passive vs. Active Escrow Repository
Passive Escrow provides for Intellectual Property to be held by a neutral Third-Party with the idea that this proprietary material is released to authorized entities when specific, time-bound, and pre-negotiated conditions of an established escrow agreement exist. While certainly appropriate in most situations, the usefulness and comprehensiveness of the passive escrow material is entirely dependent on the Licensor to store the initial baseline material, as well as ALL updates. With development cycles ever-shrinking, the complexity and volume of updates continue to rise.
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